Sales and Refunds
Sales and Refunds
Effective Date: June 2026
These regulations set forth the principles for price display, booking confirmation, settlement, and cancellation/refund/dispute handling for wholesale and API-linked products through the partner.holidaykr.com B2B partner portal. The mass cancellation penalty table for consumers is not the primary standard of this text; conditions per product and per partner contract take precedence.
Article 1 (B2B Pricing, Wholesale and API Conditions)
Displayed prices may vary depending on partner type, approval status, contract grade, and API/wholesale linkage. The final supply price, inventory, and booking availability are based on system records at the time of booking confirmation.
For API and bulk booking integration, call limits, authentication, error handling, and price/inventory synchronization intervals are governed by separate technical and operational policies and partner contracts.
Article 2 (Partner Settlement Cycle and Payment)
The settlement cycle (e.g., monthly or weekly), payment currency, fees and deductions, and tax invoice/invoice issuance method are determined by the partner contract and operational policies.
The settlement amount is the sum of confirmed bookings, completed fulfillments, and refund settlements according to cancellation regulations, and the company pays to the settlement account registered by the partner.
| Settlement Item | General Processing Principle |
|---|---|
| Confirmed Booking Revenue | Settlement base amount calculated per product fee or wholesale contract |
| Cancellation/Refund | Application of cancellation deadlines, penalties, and no-show rules specified in product or partner contract |
| Dispute/Hold | Items under review for disagreement or evidence are settled after agreement or internal review |
Article 3 (Cancellation/Refund — Product and Contract Priority)
Cancellation availability, partial cancellations, no-shows, and refunds due to changes in local circumstances are governed by the detailed conditions of each product and the B2B contract between the partner and the company.
The standard B2C consumer dispute resolution table is not applied as a single standard for partner settlement; if individual products have consumer-facing cancellation policies, those policies and the contract are interpreted together.
Article 4 (Dispute Resolution)
Disagreements regarding bookings, refunds, or settlements are reviewed based on portal booking records, API logs, settlement statements, communications between the partner and the company, and local operational evidence.
If agreement is difficult, dispute resolution procedures (consultation, competent court, etc.) under Korean law and the partner contract shall be followed.